Mobile Interactive Technology (MIT) has one of the most experienced in-house dedicated client services team in the mobile industry with a focus on managing accounts for interactive mobile campaigns. The Client Services team work to your business’s aims and objectives to deliver fully functional, compliant services, both to you and your customers.

The team assist your business for the lifecycle of a campaign or project ensuring your service is performing to its maximum potential.

Advantages of using the MIT Client Services team include:

• Speed of delivery of a service
• Access to experience and knowledge to help shape campaigns
• Cost efficiency
• In depth reporting, analysis and post campaign feedback

The client services team provide a number of services such as:

1. Consultation
2. Service Set-up
   
3. Fully Managed Services
   
4. Reporting
5. Compliance

Consultation

The Client Services team consult with your business in order to establish the aims and objectives of your campaign. The team will use their indepth knowledge of MIT’s products, along with their mobile experience, to define the concept and advise on the scope of the service.

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Service Set Up

The Client Services team have indepth knowledge of all MIT products and work closely with the product and operations departments to set up fully functional and compliant mobile services. The team builds your service or solution and provides your business with all relevant training.

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Fully Managed Service

With all services MIT can either deliver the whole solution (fully managed) or provide your business with the tools to manage services yourself. MIT’s full service offers complete delivery, reporting and operational management for the duration of the ‘live’ period. The managed service allows the MIT staff to control cost and provide a high standard of competency and attention to detail. The MIT managed service also allows for a level of change management and technical support to resolve any issues.

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Reporting

Throughout the time period your service is operational the client services team measure and monitor your business’s service or solution. MIT provide your business with in depth reporting and analysis of usage in clear and concise reports. Reporting analysis can include:

• Details of events
• Messages broken down by Operator
• Geographical mapping
• Message content breakdown
• Message delivery status
• Traffic statistics
• Unique users
• Revenue generated (where applicable)

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Compliance

Compliance is a key issue in all mobile interactive campaigns and services. MIT have run hundreds of different services across a wide range of industries over a number of years. Through this experience MIT can provide insight, knowledge and expertise on how to run compliant mobile services. MIT strongly adhere to PhonepayPlus (Premium Rate Regulator) guidelines, mobile operator guidelines and MMA (Mobile Marketing Association) guidelines; MIT can also provide information on various regulations such as data protection, gambling legislation and ASA (Advertising Standard Agency) rules. MIT are also members of industry forums, such as AIME, and is an accredited intermediary of the Payforit mobile billing group set up by the Mobile Network Operators.

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